Current behaviour
The gateway does not automatically delete live payment records. Receipts, claims, payer references and webhook records may remain until the deployment operator applies an agreed retention process. Do not assume that signing out, revoking a key or closing a phone connection erases historical records.
Choose an appropriate schedule
Document retention periods for transaction evidence, support records, access logs, backups and test data. Consider reconciliation, dispute handling and applicable legal duties. Apply holds only when justified and review them. There is no single legal retention period that applies to every country and merchant.
Request closure
Contact support to request account closure or deletion review. The operator must verify authority, identify connected systems and explain any records that need to be retained. Export necessary business evidence before disabling an integration. Do not send credentials in the request.
Sandbox records
Use synthetic data in the simulator. Test accounts have a 1,000-intent limit and the UI shows the latest 50 intents and events. There is no self-service purge or published automatic expiry schedule in this release. Request a reviewed cleanup from the operator if needed.
KEEP EXPLORING